Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
Great location
Comfortable rooms
Lackluster service
Limited dining options
7.8/10
Very good
Rooms
8.7
Location
9.3
Service
7.3
Dining
6.7
Guest reviews
7.8/10
based on 6 reviews
8.3
8.3/10 based on 1939 reviews
Andy
United Kingdom,
May
2024
8.4/10
Staying at this hotel was a wonderful experience overall. The rooms were quiet, clean, and spacious, offering excellent facilities. The location was amazing, right in the heart of the bustling shopping and dining district, making it convenient to explore the city. The service was helpful, ensuring a comfortable stay. However, the dining experience could be improved in terms of variety and quality.
Rooms
9.0
I was pleasantly surprised by how quiet and clean the room was. It was spacious with great facilities.
Service
8.0
The service was really helpful during my stay. The staff were attentive and always ready to assist.
Location
10.0
The hotel's location was fantastic, situated at the edge of the amerika mura district in Osaka. It was central, close to many sightseeing spots, and surrounded by endless food and shopping options.
Dining
6.0
The breakfast was okay, but could have been better with more variety and higher quality options.
Facilities
9.0
The hotel offered great facilities to ensure a comfortable stay.
Doris
United States,
November
2023
8.6/10
This hotel is simply perfect - great location, spacious and clean rooms with excellent facilities. I can't recommend it enough; just stay here! A few minor improvements could elevate the experience even more.
Rooms
10.0
The rooms were absolutely perfect, spacious, clean, and well-equipped. I loved the separated bath area and toilet design, creating a sense of a bigger space. Ideal for my 28” luggage.
Service
8.0
The service could be a bit more attentive, especially during breakfast. However, the housekeeping and laundry service were top-notch.
Location
9.0
The hotel's location is wonderful - right in the heart of an incredibly busy shopping and dining precinct. Close to Namba Station and Shinsaibashi Station, making it easy to explore Osaka's attractions and enjoy endless food and shopping options.
Dining
7.0
The dining options were good overall, though not as diverse as I expected. The aged USDA prime steaks were a standout choice for me.
Facilities
9.0
The facilities were just what I needed for a comfortable stay. The hotel offered everything required for a convenient and enjoyable visit.
Alan
United Kingdom,
November
2023
8.2/10
I couldn't have asked for a better stay! The hotel was right in the heart of a bustling shopping and dining area, yet the room was surprisingly quiet, comfortable, and spotlessly clean. The spacious beds made for a restful night's sleep, ticking all the boxes for a perfect stay.
Rooms
9.0
The room setup was perfect, quite spacious, and the beds were super comfortable.
Service
7.0
While they weren't the most helpful during breakfast, I found the housekeeping and laundry service top-notch. Plus, a bit tricky to find a staff for internet help, but nothing major.
Location
10.0
The hotel's location is incredible, right at the edge of the Amerika Mura district in Osaka. With endless food and shopping options, plus being close to everything you need, it's a real gem.
Dining
7.0
The dining experience was just nice, not overly broad in options, but still good. I did enjoy the Moroccan pancakes!
Facilities
8.0
The facilities were up to the mark, nothing extraordinary but just what I needed for a comfortable stay.
Great location
Lackluster service
Dave
United Kingdom,
October
2023
7.8/10
The hotel is located at the edge of the Amerika-Mura district in Osaka, making it very convenient with endless food and shopping options nearby. It is in the heart of a bustling shopping and dining precinct, with easy access to Dotonbori and between Namba and Shinsaibashi stations. The rooms are quiet, comfortable, and clean, meeting all expectations, although they are a bit small, typical of Japanese standards. The service could improve in responsiveness, especially with technical issues, but housekeeping and laundry services are satisfactory. The dining experience, although not heavy, is decent but could be enhanced for breakfast options. The hotel offers a nice octopus millefeuille. The location is definitely the highlight, offering a central and vibrant setting.
Rooms
8.0
The rooms were quite, comfortable, and clean, ticking all the boxes. The size is a bit small compared to Japanese standards.
Service
7.0
The service could be more responsive, especially when technical issues arise. Housekeeping and laundry services are acceptable.
Location
9.0
The hotel's location is fantastic, right in the heart of an incredibly busy shopping and dining precinct, making it very convenient with endless options nearby.
Dining
7.0
The dining experience, while not heavy, is just nice. Breakfast options could be improved for a better experience. Enjoyed the octopus millefeuille.
Facilities
8.0
The facilities are well-equipped.
Guy
United States,
July
2023
7.8/10
I absolutely loved my stay at this hotel! The location is fantastic, close to everything I needed. The rooms were clean and had great facilities, but a bit small compared to Japanese standards. The service was good, but I wished they were more responsive when the robots didn't work. The dining experience was nice, although with limited choices. The hotel is in the heart of a bustling shopping and dining district, making it a perfect spot for exploring.
Rooms
8.0
The rooms were really clean, comfortable, and had excellent facilities, although a bit small for my liking based on Japanese standards.
Service
7.0
The staff was friendly and helpful, but they could improve their responsiveness when the robots had issues.
Location
9.0
The location is amazing, right in the middle of Namba Station and Shinsaibashi Station, making it super convenient for exploring the area.
Dining
7.0
The dining options were satisfactory, not very broad but still decent enough for a satisfying meal.
Facilities
8.0
The hotel offers good facilities to make your stay comfortable and enjoyable.
Timothy
United States,
April
2023
7.4/10
The hotel has a well-designed room layout with separate bath and toilet areas, creating a sense of spaciousness for a clean and comfortable stay. The price is reasonable for the room size, which is slightly small but still adequate by Japanese standards.
Rooms
8.0
The room layout with separated bath and toilet areas and designed in-room basin really adds to the sense of spaciousness.
Service
7.0
The service could be more responsive when technology like robots is involved, but overall, the staff is helpful and accommodating with housekeeping and laundry services.
Location
9.0
The hotel's location is hidden gem after you discover it, offering easy access to supermarkets, restaurants, and all essential amenities. It's at the edge of the vibrant Amerika-mura district in Osaka, centrally located and convenient to reach various sightseeing spots.
Dining
6.0
The dining options could be improved with more variety and choices, especially during the last hour of breakfast. However, the meals are satisfyingly light and the freshly squeezed juice is a nice touch.
Facilities
7.0
The hotel facilities are satisfactory, providing the essential amenities to enhance the stay experience.
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